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Frequently Asked Questions


Registration

myhealthkey is an electronic personal health record (PHR) portal, that allows you to access your personal health information (medical labs and imaging reports) in a secure online environment. The portal also enables you to book appointments online with your primary care providers, at their discretion. The myhealthkey portal can be accessed from your computer, tablet, or mobile phone.
myhealthkey is a way for you to stay informed and engaged in your healthcare, in a secure environment. With access to your labs and imaging reports, myhealthkey allows you to track your health over time, and helps you make better informed decisions about your health. You’ll also be able to view upcoming appointments, and book appointments online with your care provider in one convenient mobile-friendly location. Engaging in your health care today, creates opportunity for a better tomorrow.
There is no cost for you to register or use myhealthkey.
When visiting your primary provider's office, the medical office assistant can initiate the registration process for you. You will need to provide your health services card to verify your identity. You will then receive an email from myhealthkey where you can register for an account by following the instructions and link contained in the email. You must register with this link within 2 weeks or it will expire.
You must be at least 19 years of age to register for a myhealthkey account.
Yes you can be registered with more than one clinic, such as your primary physician, your specialist and/ or specialty clinics such as the Diabetes Clinic for example. You will need to register at each clinic separately.
Registration is based on demographic matching criteria. This means that the information you enter must match what is on your chart at your provider's office including first and last name, personal health number, date of birth and gender. If you are unsure, please check with your provider's office to ensure they have the correct information listed on your chart.
You must visit your clinic to register again and you will receive a new registration email.
The link is valid for two weeks.
You must have a unique email address and we recommend using your own personal email address (rather than a shared and/ or company email address). Please also have your Care Card available when registering.

Account Related

No, each family member (19 +) must have their own unique account. Accounts are not currently available for minors..
No, everyone must use their own unique email address as this will be your username for the website.
You can update your password and security questions by logging in and going into your account settings found in the drop down menu under your name.
If you have forgotten your password and cannot login, you can use the 'Forgot Username/Password' link on the homepage of the website to reset it.
Your account will be automatically unlocked after 2 hours.
You can delete your account by logging in and going into the account settings found in the drop down menu under your name and selecting the Delete Account option. Note - there is no undo process for deletion. Should you change your mind and wish to re-register you will have to visit your clinic and go through the Registration process again.
Yes, there is a user manual available when you are logged into myhealthkey by selecting the user manual link in the top right-hand corner of your account.

Viewing Reports

myhealthkey is currently compatible with labs and imaging reports from Northern Health.
Please contact the physician who ordered the test directly for any questions or concerns. myhealthkey does not provide medical advice.
Yes, there is a print button when viewing your report. Each individual report must be printed separately when opening the document.
Yes you can download an electronic copy to your computer. Keep in mind, your reports are confidential and will be your responsibility once you have downloaded or printed them from myhealthkey.

Online Booking

This is a clinic specific setting, if you have questions regarding this please reach out to your clinic.
You can cancel your appointment by going into the Upcoming Appointments section and selecting cancel. You may enter a reason for the cancellation before proceeding. Please note, some clinics may have a time limit on how close to your appointment time you may cancel. In this case, you will have to contact your clinic directly if myhealthkey will not allow you to cancel through the website.
Currently, myhealthkey accounts and the appointment booking functionalities are available for users age 19 and over. If you would like to book an additional appointment for a minor, please contact your clinic directly.
Please contact your clinic directly if you feel that you need a longer appointment time for more complex concerns.
There is a visit type of 'other' which you can select, along with specifying the reason for your visit in the optional reason for your visit text box found on the booking page.
This is a clinic specific setting; if your only option is to book with your clinic it is based on a first come first serve basis. If you would like to request an appointment with a specific provider please reach out to your clinic directly by phone.

Privacy & Security

To verify your identity and protect your personal medical information.
myhealthkey is committed to ensuring your Personal Information is protected. We have physical, electronic and procedural safeguards in place to help prevent unauthorized access and to maintain data security, thereby preventing unauthorized collection, use, or disclosure of your information. All Personal Information shared with us is always securely stored within Canada. For more information on our Privacy Policy please visit myhealthkey.ca/privacy.
Bright Health does not disclose Personal Information to third parties except i) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, ii) to deliver its products and services and where the third party has equal or stronger privacy policies and procedures in place, iii) in the case of miDASH, information entered by a user may be shared with their health care provider who is subject to privacy regulation or iv) with your prior written consent. Note: In the case of a MOIS EMR physician who has joined the Health Data Coalition ('HDC'), aggregate and anonymous data may be transferred to the HDC uniquely for quality improvement in primary care. Under no circumstances does Bright Health sell, trade, barter, exchange or disclose for consideration any Personal Information. For more information on our Privacy Policy please visit myhealthkey.ca/privacy.
By keeping your username and password confidential, no other user can access your account. If you contact us for assistance, we may ask for permission to access your account in order to help you with your questions or concerns.
By registering and using myhealthkey you agree to our privacy policy and terms of use. For more information on our Terms of Use please see here: myhealthkey.ca/termsofuse

Computer/Device Requirements:

You may use any computer, tablet, or smartphone to access myhealthkey. We support the latest version browsers such as Chrome, Firefox, Safari, Edge, as well as Android and iOS mobile browsers.

Don't see the answer to your question?

If you have questions regarding a medical condition, prescription, test results or appointments, please contact your physician/ clinic directly.

For all other inquiries relating to the use of the myhealthkey website, if the FAQ page has not answered your question please contact us at support@myhealthkey.ca Please be sure to include a call back number and someone from our support team will reach out to you as soon as possible. Please note that our software support hours are Monday to Friday, 8:30 AM to 4:30 PM Pacific Time, excluding statutory holidays. Our myhealthkey Support Team will get back to you as soon as possible. For most requests we will target at least an initial response within the next business day or sooner.

Additional Patient Resources For Your Information:

  • Call 911 if you are having a medical emergency.
  • Call 811 to contact Healthlink BC -provincial health information and advice provided by phone.
  • Access the Healthlink BC website - https://www.healthlinkbc.ca/
  • Your physician or healthcare provider is another excellent source of information.

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