You play a vital role in securing your username and password for your myhealthkey account. The best way you can prevent others from seeing your confidential health information is to not share your login details with anyone else and ensure that you log out each time you are done on the website. Do not leave your computer unattended when logged into your account. Always ensure that you are following best security practices for your electronic devices including having them password protected and keeping your anti-virus and malware protection up-to-date.
myhealthkey support software will not send emails or call you asking for your login information, such as your username and password, unless you have reached out to us for support. If you need support and have already sent us a request, you may hear from one of our staff members and depending on your issue we may ask for your username or other identifying information to make sure we are helping the right person. Please note, we will never ask for your password to your account. Please do not send us your password when you are requesting support through email.
Always create a unique password that is meaningful to you and not known or easily guessed by others. Password length for your account must be a minimum of 8 characters and must include 1 capital, 1 numeric (1234567890), and 1 special character (such as $%!@#^&).
If you are downloading or printing your health information including lab reports or other items, it is your responsibility to protect these items. We recommend not downloading health information onto public computers and always keep your printed reports in a safe and secure location.
If you sense your account has been compromised, be sure to update both your password and security questions and answers as soon as possible.